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Customer Reviews
Average Rating:
-
Not a long-lasting machine
I have had this product for around 3 years now and use it regularly. I have 3 dogs who love to track in dirt and with my husband's severe allergies and asthma, I have to keep the carpets clean all the time. Unfortunately, this steam-cleaning machine doesn't last! Seems everything is made of cheap plastic these days... incuding this one.
About 10 months after I bought it, I had to have it replaced because a seal broke and it leaked water and solution all over the place. Now, about 2 years later, the handle is breaking off completely into pieces and the plastic spray button is sticking inside the broken handle. Every time I've used it, I've gone through an unbelievable amount of soap and you have to rinse the carpet multiple times with clear water to get the residue cleaned up. Otherwise, the carpet gets stiff from soap buildup and gets dirty faster. It always leaves nasty dirty wet dust bunnies everywhere and a dirty puddle below the brushes when I'm done. You have to dump the reservoirs and then suck up the remainder of the dirty water, and then dump the reservoirs again. It's done this since the day I bought the first one... and even when the replacement was brand new... so clogging is not the problem.
When you use the wand to clean sofas or stairs, you have to be really careful because dirty water will pour all over you when you wrap it back up after you're finished. It cleans okay... but a hassle cleaning up the dirty mess when you're done cleaning up a dirty mess. Not to mention it takes at least 24 hours for carpets to dry... and I habitually go over the damp areas again and again super slowly to extract everything the machine is capable of extracting. It gets really monotonous! Am definitely looking at other machines now that this one is falling completely apart.
Rating: 
-
Paid for itself after the first use.
I purchased this steam cleaner on sale at a membership warehouse. I have two dogs and we clean our carpet every 3 months. We previously used an Oreck steam cleaner, but the results were less than satisfactory and the cleaning solution is expensive.
I understand that some people claim that this machine malfunctions. This didn't happen to me. I cleaned my entire house, including two sets of steps over a few days and I'm extremely pleased with the results. The house smells fresh, the carpet looks 90% better, and the floors dried within 12-18 hours. We cleaned the whole house on the "heavy traffic" setting and still didn't use more than $25 worth of carpet cleaning solution. The machine is simple to use.
If this steam cleaner never works again, it's already paid for itself. Professional companies want $250+ to clean our entire house, and we did it ourselves for less. Plus, since I purchased it at a store with a liberal return policy, I can return it if it breaks down.
Rating: -
Great carpet cleaner
This carpet cleaner cleans as well as any carpet cleaner I have ever rented. I believe it is as good as any professional carpet cleaning I have had too. This machine will pay for itself in a couple of cleanings and is always on hand for those unexpected messes!
Rating: 
-
Worked for awhile
The machine did a great job for the first 1 1/2 years. I would clean the carpets every 3-4 months. Then it stopped dispensing the soap. After tinkering with it I was able to get it to work again....for one area rug. Once it ran out of solution I was back to the same problem. I have ordered new parts, talked to customer service, nothing works. I'm back to renting a Rug Doctor.
